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Effective Date: 10 May 2025
These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between you and PT TEKNO CAKRA INOVASI (trading under the brand GameFuel), governing your access to and use of the GameFuel Platform (including the website, applications, and related services).
PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING, REGISTERING AN ACCOUNT, OR USING ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, PLEASE CEASE USING THIS PLATFORM IMMEDIATELY.
We reserve the right to modify, update, or replace any part of these Terms at our sole discretion at any time. Any material changes will be notified to you via a Platform announcement or email prior to their effective date. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the changes.
GameFuel is an online platform providing game digital content top-up services, including but not limited to:
Allowing users to register personal accounts.
Accepting user deposits of Indonesian Rupiah (IDR) into their Platform account balance.
Allowing users to use their account balance to purchase specified in-game virtual currency, items, or services (collectively, "Virtual Goods").
Delivering purchased Virtual Goods to the specified game account (provided by the user) on behalf of the user upon receipt of a valid order and payment. We act solely as an intermediary service provider between you and the game publisher/developer to facilitate the acquisition of Virtual Goods. We are not a game publisher and do not operate any game servers ourselves.
3.1 You must register an account to use the core services. During registration, you agree to provide accurate, truthful, current, and complete information.
3.2 You must be at least 18 years of age or have reached the age of majority in your jurisdiction and possess full legal capacity. If you are a minor, you must use the Services under the supervision of a parent or guardian.
3.3 You are solely responsible for maintaining the confidentiality of your account and password. You are fully responsible for all activities conducted under your account, whether authorized by you or not. You must notify us immediately (support@gamefuel.com) upon discovering any unauthorized use of your account.
3.4 We reserve the right to suspend, deactivate, or terminate your account for any reason (including but not limited to suspected fraud, abuse, violation of these Terms, or prolonged inactivity) without prior notice or liability.
4.1 Pricing and Fees: All prices for Virtual Goods displayed on the Platform are denoted in Indonesian Rupiah (IDR) and include all applicable taxes (unless otherwise stated). We reserve the right to adjust prices at any time, which will not affect confirmed orders.
4.2 Account Deposit: You may deposit Indonesian Rupiah (IDR) into your GameFuel account balance via supported payment methods on the Platform (e.g., bank transfer, virtual account, e-wallet, convenience store payments). Once successfully deposited, funds are generally non-refundable, non-transferable, and may only be used to purchase Virtual Goods on the Platform, unless otherwise stipulated in these Terms or required by mandatory law.
4.3 Payment Authorization: You declare and warrant that you have the legal right to use the chosen payment method. You authorize us (or our payment processor) to charge the order amount via that payment method.
4.4 Refund Policy: Under specific circumstances, users may apply for a refund. If a user wishes to cancel an order and apply for a refund due to their own reasons (e.g., incorrect order information) or reasons not attributable to the Platform's fault, and provided that no actual loss has been caused to the Platform (including but not limited to handling fees, exchange losses, fees already paid to partners, etc.), they may submit a refund request by sending an email to support@gamefuel.com. All refund requests are subject to the Platform's unilateral review. The Platform will, at its sole discretion and based on factors such as the specific circumstances of the order, payment status, and whether the fulfillment process has been initiated, decide whether to approve the refund and the refund method (including but not limited to refunding to the user's original payment channel or crediting the user's account balance on this Platform). The Platform's decision regarding a refund request shall be final, and the Platform's exercise of this review right shall not entail any additional obligation to provide explanations. This clause grants users the right to apply for a refund and does not constitute a guarantee or promise by the Platform to accept refund requests under any and all circumstances.
5.1 Placing an Order: By placing an order, you make an offer to purchase the specified Virtual Goods. The order must contain accurate game name, game account, server, character name, and other necessary information. GameFuel shall not be held responsible for top-up failures or errors caused by incorrect, incomplete, or outdated information provided by you.
5.2 Order Acceptance: We reserve the right to accept or reject any order. Acceptance of an order and the formation of a contract between you and us for a specific order occur when we explicitly send an "Order Accepted" or similar confirmation notice via the Platform interface or email.
5.3 Processing Time: Order processing time varies depending on the game, payment verification, and game publisher response times. We will endeavor to complete the top-up service within 1 to 5 business days after payment verification is successful. This is an estimated time frame, not a guarantee, and may be delayed due to uncontrollable factors (e.g., game server maintenance, publisher policy changes).
5.4 Completion and Failure:
- The order status changing to "Completed" signifies that we have endeavored to perform the top-up service. You are responsible for verifying the receipt of Virtual Goods within the game.
- If an order cannot be completed within a reasonable time due to reasons not attributable to the user (e.g., errors by us or our partners, game publisher interface failure), your remedies are limited to: (a) us continuing to endeavor to complete the order; or (b) you applying to cancel the order, in which case we will handle the corresponding funds according to the Refund Policy in Clause 4.4. In any event, we do not guarantee the provision of a cash refund to the original payment channel, and the final refund method (original route or account balance) is at the Platform's sole discretion per Clause 4.4.
You agree to use the Services in compliance with all applicable laws and regulations of Indonesia and agree not to engage in the following activities:
Providing false, inaccurate, or misleading information.
Using the Services for any fraudulent, money laundering, or other illegal activities.
Infringing upon or misappropriating others' game accounts, personal information, or intellectual property.
Attempting to disrupt, interfere with, or harm the normal operation, security, or accessibility of the Platform.
Exploiting Platform vulnerabilities or engaging in any automated data scraping.
Purchasing or using account balances funded through illegal means (e.g., stolen credit cards).
7.1 All content on the GameFuel Platform, including but not limited to text, graphics, logos, icons, images, software, interface design, and their compilation (collectively, "Platform Content"), is the property of PT Tekno Cakra Inovasi or its licensors and is protected by Indonesian and international intellectual property laws.
7.2 The name "GameFuel" and related trademarks and service marks are the property of us or our licensors. You may not use them without our prior written consent.
7.3 You acknowledge that Virtual Goods obtained through our Services may be subject to the respective service terms and intellectual property policies of the game publishers/developers. We do not claim ownership over any Virtual Goods; our service facilitates your acquisition of these goods under the terms set by the game publishers.
8.1 "As Is" Provision: The Services are provided "as is" and "as available." To the maximum extent permitted by law, we expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
8.2 Limitation of Liability: In no event shall PT Tekno Cakra Inovasi, its directors, employees, agents, partners, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, goodwill, business interruption, or any other intangible loss) arising from or related to the use of or inability to use the Services, whether based on contract, tort (including negligence), strict liability, or any other theory, even if we have been advised of the possibility of such damages.
8.3 Liability Cap: Our total aggregate liability for any claims arising out of or relating to these Terms (however arising) shall not exceed the amount paid for the order giving rise to the claim, or IDR 100,000, whichever is greater.
8.4 Force Majeure: We shall not be liable for any delay or failure in performance resulting from any cause beyond our reasonable control, including but not limited to natural disasters, war, riot, government acts, epidemics, strikes, power or telecommunications failures, or major game server outages.
You agree to indemnify, defend, and hold harmless PT Tekno Cakra Inovasi, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Services; (b) your violation of any provision of these Terms; (c) your infringement of any third-party intellectual property or other rights.
10.1 You may close your account at any time by contacting customer support (subject to settlement of all outstanding payments).
10.2 We may suspend or terminate your account and access to the Services immediately, without prior notice, if we reasonably believe you have breached these Terms or your conduct poses a legal or reputational risk to us.
10.3 Upon termination, your right to access and use the Services ceases immediately. Provisions of these Terms which by their nature should survive termination (including but not limited to Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, and Dispute Resolution) shall survive.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
12.1 Governing Law: These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.
12.2 Dispute Resolution: The parties shall first attempt to resolve any dispute arising out of or relating to these Terms through amicable negotiations. If the dispute cannot be resolved within thirty (30) days, both parties agree to submit the dispute to the exclusive jurisdiction of the Central Jakarta District Court (Pengadilan Negeri Jakarta Pusat) in the Republic of Indonesia for litigation.
12.3 Waiver of Class Actions: You agree that any dispute will be brought solely on an individual basis and you will not participate in any claim as a class member, in a consolidated action, or in a representative capacity.
13.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us concerning the subject matter herein and supersede all prior oral or written communications, proposals, and representations.
13.2 No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
13.3 Assignment: You may not assign any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms upon notice to you, for instance, in connection with a merger, acquisition, or sale of assets.
For any questions regarding these Terms or the Services, please contact us via:
PT Tekno Cakra Inovasi (GameFuel)
Customer Support
Email: support@gamefuel.com