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Effective Date: 10 May 2025
This Privacy Policy (hereinafter referred to as the "Policy") applies to your access to and use of the website, mobile applications, and related services (collectively, the "Platform" or "Services") operated by PT TEKNO CAKRA INOVASI (trading under the brand GameFuel). This Policy describes how we collect, use, disclose, store, and protect your personal information when you use our Platform to conduct game top-up transactions.
PLEASE READ THIS POLICY CAREFULLY BEFORE USING OUR SERVICES. BY REGISTERING AN ACCOUNT, MAKING A DEPOSIT, OR USING ANY SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THIS POLICY, INCLUDING ANY FUTURE AMENDMENTS WE MAY MAKE.
The information we collect is intended to provide and improve services, ensure transaction security, and fulfill legal obligations. We may collect your information in the following ways:
Identity and Account Information: Username, email address, mobile phone number, and other information you provide during registration to enhance account security.
Financial and Transaction Information: Details of the payment method used to deposit Indonesian Rupiah (IDR) (e.g., last digits of bank account, e-wallet type, transaction reference number), deposit amount, account balance, order records for purchased in-game currency or services, and the game account, server, and character information you specify.
Communication Information: Any information you provide when communicating with customer support, including ticket content and chat logs.
Technical Data and Log Information: When you visit the Platform, we automatically collect your Internet Protocol (IP) address, browser type and version, operating system, access time, page views, navigation paths within the Platform, and information collected via Cookies and similar technologies.
Device Information: Device identifiers, hardware model, and mobile network information used to access the Services.
To verify payments and prevent fraud, we may receive confirmation information regarding your transaction status from payment gateways, financial institutions, or anti-fraud service providers.
Where permitted by law, we may obtain supplementary information from business partners or public sources.
We use your personal information for the following lawful purposes:
Service Fulfillment: To create and manage your account; process your deposit requests; fulfill orders for in-game currency top-up; send you transaction confirmations, order status updates, and account notifications.
Security and Verification: To verify your identity; conduct security checks to prevent fraud, abuse, security risks, or illegal activities; protect the security of the Platform and users.
Customer Support: To respond to your inquiries, requests, and complaints, and to provide technical support.
Service Improvement: To analyze Platform usage, conduct internal research, develop new features, and improve service performance and user experience.
Legal and Compliance: To comply with applicable laws and regulations, judicial orders, or requirements of government authorities in Indonesia; to enforce agreements between you and us.
Marketing and Communication: To send you information about new products, promotions, or service updates, subject to your explicit consent. You may unsubscribe from marketing communications at any time via your account settings or by contacting customer support.
We share your personal information with third parties only under the following strictly limited circumstances and ensure they assume equivalent confidentiality obligations:
Service Providers: To facilitate transactions, we need to share necessary order information (e.g., game account, server, character name, and top-up amount) with game publishers or their authorized top-up channels to complete the delivery of in-game currency. We also engage trusted third parties to process payments, data analysis, customer service, and cloud storage. These providers may only process your information per our instructions and not for other purposes.
Legal Obligations and Rights Protection: To comply with laws, regulations, subpoenas, or legally binding requests from government authorities; to enforce our Terms of Use; to investigate potential violations; to protect the rights, property, or safety of PT Tekno Cakra Inovasi, our users, or the public from harm.
Business Restructuring: In the event of a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be part of the transferred assets. We will ensure the recipient continues to comply with this Policy.
With Your Consent: In other situations with your explicit consent or direction.
We do not sell your personal information to any third party for their independent marketing purposes.
We use Cookies and similar tracking technologies to recognize your browser preferences, remember your login status, analyze traffic patterns, and customize content. You can manage or refuse Cookies through your browser settings, but please note that disabling certain Cookies may affect the core functionality experience of the Platform.
Storage Location and Retention Period: Your personal information is primarily stored on secure servers located within Indonesia. We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., retention periods for transaction records under tax regulations).
Cross-Border Transfer: In principle, your data is processed within Indonesia. If cross-border transfer becomes necessary in the future due to the use of specific international service providers (e.g., cloud services), we will ensure appropriate safeguards are in place and comply with Indonesian laws regarding data出境.
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption technologies (e.g., SSL), access controls, security audits, and employee confidentiality training. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Under Indonesian regulations such as the Personal Data Protection Law (UU PDP), you, as a data subject, have the following rights:
Right of Access and Rectification: To access the personal information we hold about you and request the update or correction of inaccurate or incomplete data.
Right to Erasure: To request the deletion of your personal information under specific conditions (e.g., when the data is no longer needed for the collection purposes, or you withdraw consent).
Right to Restrict Processing: To request restriction of our processing of your personal information in specific circumstances.
Right to Data Portability: To receive a copy of your personal information you provided to us in a structured, commonly used, and machine-readable format.
Right to Object: To object to specific data processing activities based on our legitimate interests.
Right to Withdraw Consent: To withdraw your consent for our processing of your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: To lodge a complaint with the Indonesian Personal Data Protection Authority or other relevant supervisory authority.
You may exercise these rights by logging into your account settings or sending a request to support@gamefuel.com. For security purposes, we may require identity verification before processing your request.
Our services are primarily directed to adults. If you are a minor under the age of 18 (or the age of majority in your jurisdiction), you must use our Services under the supervision and with the consent of a parent or legal guardian. If we discover that we have inadvertently collected personal information from a minor without valid consent, we will take steps to delete such information from our records promptly.
We may update this Policy from time to time to reflect changes in law, technology, or business practices. The updated Policy will be posted on the Platform with an updated "Effective Date." If the changes materially affect your rights or obligations, we will notify you through prominent means such as email or Platform announcements. Your continued use of the Services after the update constitutes your acceptance of the revised Policy.
If you have any questions, concerns about this Privacy Policy, or wish to exercise your data rights, please contact us via:
PT Tekno Cakra Inovasi (GameFuel)
Data Protection Officer / Customer Support Team
Email: support@gamefuel.com
We will endeavor to respond to your inquiry within a reasonable time.